Terms and Conditions

Effective Date: 11/22/2022

1. Acceptance of Terms

By accessing or using the services provided by Bay Custom Embroidery, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Scope of Services

Bay Custom Embroidery provides professional embroidery services, including the customization of various products with embroidery, digitization of designs, and related services.

3. Orders and Payments

• Placing Orders: All orders are subject to acceptance by Bay Custom Embroidery.
• Payment: Payment terms, including deposit requirements, will be provided and agreed upon before the commencement of any service.
• Order Confirmation: An order confirmation will be provided upon the acceptance of your order.

4. Artwork and Design

• Approval Process: Customers are responsible for reviewing and approving artwork proofs before production begins.
• Intellectual Property: Customers must have the right to use any logos, designs, or images submitted for embroidery. Bay Custom Embroidery is not responsible for any infringement issues.

5. Turnaround Time

• Estimated Times: Turnaround times for services will be provided upon order confirmation. While we strive to meet deadlines, delays may occur due to unforeseen circumstances.

6. Confidentiality

Bay Custom Embroidery agrees to treat all customer information and designs as confidential and will not disclose or use such information for any purpose other than providing the agreed-upon services.

7. Quality Assurance

• Inspection: Bay Custom Embroidery will inspect all products before delivery to ensure quality.
• Defects: If any defects are identified, Bay Custom Embroidery will rectify the issue promptly.

8. Cancellations and Refunds

• Cancellation Policy: Cancellations are subject to the terms outlined in our cancellation policy, provided at the time of order.
• Refunds: Refund policies are detailed in our refund policy, provided at the time of order.

9. Limitation of Liability

Bay Custom Embroidery's liability is limited to the value of the services provided. We are not liable for any consequential or indirect damages.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of EMB.

11. Changes to Terms and Conditions

Bay Custom Embroidery reserves the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting the updated terms on our website.

12. Contact Information

If you have any questions or concerns about our terms and conditions, please contact us at:

Bay Custom Embroidery
958 Geart St. San Francisco CA. 94109
info@baycustomsf.com